Associate, Singapore (Immediate Start)

People Management · Singapore, Singapore
Department People Management
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $4,500/month

We are hiring new Associates in Singapore! Located at the Razer HQ in One North, this exciting job allows you to immediately work in the world of hedge funds, private equity, consulting firms, and expert networks.


What is Cadence?

Cadence is a language services firm serving the due diligence industry. Our clients are hedge funds, consulting firms, and expert networks who hire us to facilitate their international research projects with translation, transcription and interpretation. We have four offices around the world: Beijing, Los Angeles, Riga, and Singapore.


Job Responsibilities

Associates connect our clients with the linguists and editors that help to power their multilingual due diligence and market research. This is an 18-month role, where top performers will be invited to remain at Cadence on one of our four teams. In this fast-paced role, an Associate can expect to interact with up to 30 projects on any given day.


You will begin your tenure focused on the basic project management of our jobs. You will primarily communicate with language professionals. Day-to-day responsibilities will include:


  • Project management of large-scale translation/interpretation requests;
  • Using Salesforce to review a pipeline of projects and determine task prioritization;
  • Matchmaking client requests according to translator/interpreter/transcriber availability;
  • Phone or in-person briefings with account managers for project management updates;
  • Recruiting new translators/interpreters/transcribers as needed using LinkedIn and other communities;
  • Chronicling your interactions in Salesforce.


Strong performers will end up taking on more client-facing responsibilities. In that capacity, you are focused on customer service and project scoping.


  • Responding to client service requests within 10 minutes;
  • Providing feasibility statements regarding cost and timing to clients;
  • Delivering any translations, transcriptions, or call summaries to clients within 20 minutes;
  • Engaging with new and dormant clients with outbound prospecting;


We cannot emphasize enough how important coordination skills are for this role. You will need to coordinate with your in-office colleagues on projects. You will also need to coordinate with colleagues in other offices to handover any jobs still incomplete at the end of your day. And you will need to coordinate with the language professionals who render service to our clients. Have we said "coordinate" enough times for you to get the message?


Working Hours

The working hours are 8am to 5pm. This may shift by +/- 1 hour depending on the various daylight savings times in effect. We have structured working hours to balance our clients' needs with the goals for predictable work by our Associates.


Outside of these hours, Associates in other offices are working to delight clients. Therefore, successful Associates will demonstrate the "always-on" mentality and recognize that they should be responsive to changes in business conditions. Sometimes this can merely mean checking Slack messages before and after your desk time. Other times it can be starting your day early or staying late to help colleagues.


In addition, we find Associates often have innovative ideas for how to grow our company and promote our culture. We strongly encourage such "off-desk" projects. Because of the nature of our service expectations, it is unlikely that Associates will be able to work on such "off-desk" projects during the core working hours of 8am-5pm. Hence, some amount of time outside of working hours will likely be needed for such initiatives.


What about work from home (WFH)? Our WFH policy is three days a week must be done from our office.


Qualifications & Ideal Background 


Qualifications

  • You speak English fluently. Bonus points if you are also fluent in another language;
  • You are a recent college graduate or have 1-2 years work experience in a sales or customer service role;
  • You find passion and value in client service;
  • You are able to work under pressure in a fast-paced environment;
  • You are easy to communicate with;


 Ideal Backgrounds

  • You have entrepreneurial experience either as the founder of a small company or as an early employee at a seed-stage venture;
  • You studied finance as an undergraduate or have some exposure to the investment industry;
  • You’ve utilized CRM tools in the past, especially Salesforce;
  • You have experience/familiarity with business in Mainland China.


Don’t meet every single requirement? Cadence values diversity and inclusion. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want a happy and engaged team, so if you like what you're reading but worried you don't "check all the boxes", please apply anyway. You may be just the right candidate for this or other roles.



Compensation and Professional Development


Compensation is SGD 4,500 per month.


Reviews are held quarterly. At the 12- and 18-month mark, you will be eligible for promotion to one of our four teams:

  1. Account Management, to strengthen client relations.
  2. Demand Generation, to scale our company through business development, marketing and sales operations.
  3. People Management, to manage the learning, development, and overall lifecycle of our language professionals and employees.
  4. Platform Development, to build out the technologies and user experiences of our company.


Perks 

Professional development:

  • Annual allowance to fund professional development expenses (e.g., online classes, test prep).
  • Direct access to clients and problem-solving in some of the world’s most important and fast-moving industries, such as hedge funds and consulting firms;
  • Daily experience with important industry software such as Salesforce and HubSpot, with ability to receive official certifications;
  • Ongoing training on the finance and due diligence industries.


International travel:

  • 2-week paid trip to act as a ‘culture carrier’ to our international offices.


Want to learn more about us?


Disclaimer

Cadence will retain personal data related to contact information in order to allow Cadence to maintain communication throughout the application process. You may asked for these information to be removed at anytime. For information on how to do it, as well as to access our privacy practices and commitment to protecting your privacy, you may review it at https://www.cadencetranslate.com/privacy-policy.

Thank You

Your application was submitted successfully.

  • Location
    Singapore, Singapore
  • Department
    People Management
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $4,500/month